Also in this issue...
(Vol. 80 No. 9)
Get with the Picture | Amanda Thomsen
I love my phone and it loves me.
Getting (and Staying) Fit | Jennifer Zuri
How Aquascape Inc. created a culture of wellness at its headquarters.
Let’s Talk Politics | Jennifer Polanz
In the end, we’re all part of this big experiment together.
Your Bold Action | Ellen C. Wells
Couch it in compassion.
America’s Debt | Ann-Marie Vazzano
Debt is Americans’ No. 1 financial stressor, according to a GOBankingRates.com survey, despite the fact that 51% of consumers claim not to be in debt.
Black Friday Traffic Up, Spending Down | Ann-Marie Vazzano
Thanksgiving Weekend saw some 154 million shoppers in 2016, according to a survey from the National Retail Federation and Prosper Insights & Analytics.
Call Centers Leave a Lot to Be Desired | Ann-Marie Vazzano
Customer satisfaction with service contact centers is at its lowest level in the nine years since CFI Group has been ranking them in its Contact Center Satisfaction Index.
Consumers Say Phooey to Phone Calls | Ann-Marie Vazzano
About four in 10 (42%) of shoppers think it would be helpful if a brick-and-mortar store knew about their online product research so store associates could better assist them.
Millennials Moving On Up | Ann-Marie Vazzano
There will be more first-time homebuyers in 2017, according to realtor.com’s Active Home Shopper report.
Overspenders | Ann-Marie Vazzano
More than three-quarters of consumers overspend on holiday gifts, according to TD Bank’s Merry Money Holiday Spending survey.
Shopping Evolves | Ann-Marie Vazzano
Consumers expect more and more from retailers, according to Deloitte’s 31st holiday survey.
Shopping Preferences | Ann-Marie Vazzano
More women than men (43% vs. 36%) prefer shopping in-store, according to a report from cloud catalog company Indix.
Small, But Mighty | Ann-Marie Vazzano
If the stats are right, shoppers should have been flocking to your stores this holiday season.
The End of Black Friday? | Ann-Marie Vazzano
Half of consumers didn’t plan to shop on Black Friday in 2016.
Trends for 2017 | Ann-Marie Vazzano
Digital marketing agency Absolunet recently compiled a list of e-commerce trends it says will impact retailers in the coming year.
Why Shoppers Shop Online | Ann-Marie Vazzano
Online shopping has its perks, specifically avoiding traffic and long lines, but lower prices and free shipping are the main reasons consumers choose to shop online during the holidays.
One Size Does Not Fit All | Jennifer Polanz
Retailers sound off on the impact of minimum wage and overtime rules in our 8th annual Wage & Benefit report.
Container Series: Rev It Up with Red | Kylee Baumle
Any time is a good time to use red, whether it’s in the garden, an indoor container, personal fashion or interior décor.
HUMAN RESOURCES: Helping You Help Your Employees | Ellen C. Wells
Find the resources to keep the humans in your business running smoothly.
Low Maintenance: The Plant Equivalent of Furniture | Christina Salwitz
Managing customer expectations when it comes to gardening isn’t an easy task.
Tricks: Winter Warmth | Jennifer Polanz
It’s tough staying warm during the winter (and keeping the heat bill up to date), so I pulled a few displays from the Portland Garden Centers of America tour as a reminder of some options during the winter months.
Farwest Changes Dates, Times | Jennifer Polanz
If you’ve already marked your calendar for Farwest, scratch it out and mark Wednesday, August 23 through Friday, August 25.
Look to Nature for Color Inspiration | Jennifer Polanz
Pantone released its Color of the Year in early December and the “it” new color is Greenery.
Millennials Getting Cozy With Credit | Jennifer Polanz
Older Millennials in the U.S. are starting to use credit cards more often, according to a new consumer survey from Mercator Advisory Group.
NGB Offers “Year of” Materials | Ellen C. Wells
Our industry gets so caught up in the latest and greatest new introduction that it can lose sight of the fact that lots of cash-carrying consumers—the folks ultimately paying the bills—have never heard of a petunia.
There’s an App for Western | Jennifer Polanz
You’ve heard that saying, “there’s an app for that.” Welp, Western attendees, there’s an app for you, too.
General Washington’s Wisdom | Bill McCurry
As a manager, Washington knew his strengths and weaknesses.
The Friel World
Should Auld Acquaintance Be Forgot? Sometimes | John Friel
Research shows that messed-up messages sow doubt in consumers’ minds.
The Goods | Adriana Heikkila
ACHLA Designs; Anamese Garden & Home; Burpee; Chocolate Cats Distribution Inc.; Danziger “Dan” Flower Farm; Dümmen Orange; Georgetown Home and Garden; Moso Natural; Nature’s Source Plant Food; Pioneer Gardens Inc.; Plants Nouveau LLC; Pleasant View Gardens Inc.; Quarto Publishing Group USA; Radius Garden LLC; Sakata Seed America Inc.; Timber Bay Home & Garden; Van Belle Nursery Inc.
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