Customer Satisfaction on The Rise

Ann-Marie Vazzano

After two years of decline, customer satisfaction is finally improving, according to the American Customer Satisfaction Index (ACSI). The retail category scored 78.3 on a scale of 100, up 4.7 percentage points for an all-time high. Specialty retailers’ satisfaction climbed 3.9% for a score of 80 and Home Depot beat Lowe’s for the first time this year by one point (80 vs. 79). GP